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Customer Support Policy change for Open Text Products.

  • DISCONTINUATION Notice for Exceed onDemand version 5.0 and Connectivity 2006 Products

    Effective July 1, 2009 Open Text will be discontinuing support for Exceed onDemand version 5.0 and Connectivity 2006 products. No further product development, enhancements, sales and support for Exceed onDemand version 5.0 and Connectivity version 2006 products will occur after June 30, 2009.

    Listed below, you will find the latest Support Life Cycle outlining the guideline for product support availability. This Life Cycle Policy has been created to assist you in understanding the various support levels available for the Open Text product releases.

    Open Text Product Life Cycle Definition

    Hummingbird Product Life Cycle Definition

    Current Versions Life Cycle Status

    Current Versions Life Cycle Status

  • Effective August 1, 2007, Hummingbird Connectivity discontinued support for version 4.5 and lower of Exceed onDemand®:

    On February 1st, 2007, Hummingbird Connectivity announced the release of Exceed onDemand 6 ? a remote X application access solution designed for Microsoft Windows and Linux desktop users.

    For customers who currently have a valid maintenance contract for Exceed onDemand 4.5 that terminates after July 31, 2007, Hummingbird Connectivity will provide you with support for this version, and should they still be in use, until the expiration of the contract.

    If you are concerned about how these changes will impact you we urge you to contact your Hummingbird Connectivity Sales Manager or your Reseller to discuss your situation at the following numbers:

    • Phone: +1 905 762 6400
    • North America Toll Free: 1 877 359 4866
    • Email:
  • Effective April 1, 2007 Hummingbird Connectivity discontinued support for version 9.0 Hummingbird Connectivity products:

      Product Name    Version 9.0   
      Exceed®
      Exceed PowerSuite™
      Exceed XDK™
      Exceed 3D™
      NFS Maestro Client™
      NFS Maestro Server™
      NFS Maestro Solo™
      NFS Maestro Gateway™
      HostExplorer©
      HostExplorer Deployment Wizard™
      Hummingbird FTP™
      Hummingbird InetD™
      Connectivity Secure Shell™

    For customers who have a valid maintenance contract that terminates after April 1st 2007, and who are still using Connectivity version 9.0, Hummingbird Connectivity will provide support for this version until your maintenance period expires.

    For more information please contact your Reseller or your Hummingbird Connectivity Account Manager:

    • Phone: +1 905 762 6400
    • North America Toll Free: 1 877 359 4866
    • Email: