LAST MODIFIED DATE: January 26, 2004

VERSION: This applies to Exceed versions 7.0+, 8.0+, 9.0+

PROBLEM:

When installing Exceed (version 7.0 and above), you may see the following error message just before it starts copying files:

  "Internal error 2755. 1632, :Hummingbird Exceed.msi"

SOLUTION:

Error "2755. 1632" is usually generated by Windows when the Installer folder lacks the necessary permissions.

Possible items to verify in the installer folder:

• Verify that the Install folder exists.

  The default location is: <drive>:\WINNT\Installer. If you do not see this folder at first, you may need to go to Tools > Folder Options > View tab > and un-check "Hide protected operating system files".

• Check that you have adequate permissions to write to the Installer folder.

  For Windows 2000 the following permissions are recommended:

  Administrators group - Full Control.
  Everyone group - Read and Execute, List Folder Contents, and Read.
  System account - Full Control.