LAST MODIFIED DATE: August 16, 2005

VERSION: This applies to Exceed version 10.0

PROBLEM:

After Exceed has been in use for some time users start getting the following message when they try to start Exceed.

All XServer Displays are in use. Exceed can not run without a display. Please try again at a later time.

SOLUTION:

To resolve this issue, please follow these steps:

1. Have all users running Exceed exit.
2. Stop the "Hummingbird Exceed Display Controller" service (Windows Control Panel > Services).
3. Delete any entries in the "Display Snapshot.HumTable" file in the following directory:
   C:\Documents and Settings\All Users\Application Data\Hummingbird\Connectivity\10.0\Global\Exceed\
4. Start the "Hummingbird Exceed Display Controller" service again and users will be able to login normally.

To prevent the problem from occurring follow these steps:

1. Edit the Display Manager.ini file in the following directory:
   C:\Documents and Settings\All Users\Application Data\Hummingbird\Connectivity\10.0\Global\Exceed\
2. Set the "Display Sync Interval" to a value greater than zero.
3. After changing the ini file you must restart the "Hummingbird Exceed Display Controller" service (Windows Control Panel > Services).

These changes have to be performed at the Terminal Server console.