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Connectivity Support


How to Contact Us about Hummingbird Products?

Hummingbird Customer Support Directory

When contacting Customer Support about a Connectivity product, please have the following information ready so that we can assist you faster:
  • Product Name
  • Product Version
  • Operating System and version
  • Product Serial Number or VPS Number
Hummingbird Solutions
Exceed – NFS Maestro – HostExplorer – Security Family
Worldwide
Monday to Friday
8:00 AM to 8:00 PM (EDT)
Phone: +1 905 762 6400
(Ask for Customer Support)
Fax: +1 905 762 6407
North America
Monday to Friday
8:00 AM to 8:00 PM (EDT)
Phone: 1 800 486 0095
Fax: +1 905 762 6407
UK/Ireland Support
Monday to Friday
9:00 AM to 5:30 PM (GMT)
Phone: +44 (0)118 902 9517
 
Germany/Austria Support
Monday to Friday
9:00 AM to 6:00 PM (GMT +1)
Phone: +49 (0)89-4629 1925
 
Genio
Worldwide
Monday to Friday
8:00 AM to 8:00 PM (EDT)
Phone: +1 905 762 6400
Fax: +1 905 762 6407
North America
Monday to Friday
8:00 AM to 8:00 PM (EDT)
Phone: 1 800 486 0095
Fax: +1 905 762 6407
Europe - UK and Scandinavia
Monday to Friday
8:30 AM to 6:00 PM (GMT)
Phone: + 44 (0) 207 723 1777
Fax: + 44 (0) 207 724 7028
   
Europe (except UK and Scandinavia), Africa and the Middle East
Monday to Friday
9:30 AM to 7:00 PM (GMT +1)
Phone: + 33 1 55 35 96 80
 
Attention!
Effective October 10, 2008 the Genio support phone number for Europe (except UK and Scandinavia), Africa and the Middle East will be changed to:
Phone: +33 1 47 96 54 50